Updated: 1/12/2025

OzAlibarbarBulk.com (“the Site”) strives to ensure every customer is fully satisfied with their purchase. This Refund and Returns Policy outlines the conditions under which refunds, returns, and exchanges may be processed for orders shipped from our Australian warehouse, as well as the steps required to complete these requests.

Eligibility for Returns

To qualify for a return, please ensure that:

  • Products must be unopened, unused, and remain in their original packaging.
  • Return requests should be made within 7 days of delivery, unless otherwise stated for specific products at the time of purchase.
  • A valid proof of purchase (such as an order confirmation, invoice, or receipt) must be provided.

Refunds

  • Approved refunds will be issued to the original payment method used for the order.
  • Once we receive and inspect the returned item, your refund will typically be processed within 5–10 business days.
  • If a product arrives defective, damaged, or incorrect, we may offer a replacement or full refund at our discretion.

Exchanges

  • To request an exchange, please contact our support team within 7 days of delivery.
  • Exchanges depend on product availability. If the replacement item is not available, we may provide a refund or store credit instead.

Return Process

  1. Email our customer service team at info@ozalibarbarbulk.com with your order number and a brief explanation of the reason for your return.
  2. Once your request is reviewed and approved, we’ll provide you with the return shipping address.
  3. Unless the return is due to our error (e.g., defective item or wrong product), customers are responsible for return shipping costs.
  4. Please make sure the item is securely packaged to prevent any damage during transit.

Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the return is due to a faulty or incorrect item.
  • We strongly recommend using a trackable shipping method and retaining proof of postage, as we cannot accept liability for items lost in transit.

Non-Returnable Items

  • Items that have been opened, used, or damaged in ways that compromise hygiene or safety standards cannot be returned.
  • Certain perishable, restricted, or customized items may also be ineligible for return as required by law or policy.

Damaged or Missing Items

  • If your item arrives damaged, please contact us within 7 days of delivery and include photos or videos clearly showing the issue.
  • For missing items, notify us within 7 days of delivery so that we can investigate and provide a prompt resolution.

Data and Processing

As an Australian-operated business, your personal data and communications related to return requests may be processed in Australia in accordance with our Privacy Policy.

Updates to This Policy

We may revise this policy periodically to reflect changes in our operations or in consumer laws. Updates will become effective immediately once published on the Site. Please check this page regularly for the latest version.

Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please reach out to us at:
Email: info@ozalibarbarbulk.com